It's because each order is one-of-a kind and specifically made for you, please allow some time as we meticulously personalize and assemble your order from the moment it is placed.

Production Estimate: 3-5 Business days.

These are estimated times, and your order may be ready even sooner! However, during sales and holiday periods this can increase slightly due to high demand.

Transit Time Estimates

USA: 3-7 working days


Shipping Cost

We offer FREE shipping on all orders over $100+.

Orders under $100 are a flat rate

USA: $9.95

Please note:

We send all customers an artwork proof so please be sure to check your email used at checkout to prevent potential delays. The sooner you approve, the sooner we can proceed with shipping.

We kindly request that you review and approve your artwork within 3 days (72 hours). If we don't receive your confirmation within this timeframe, your order will be automatically approved and forwarded to production.

We offer 'skip the queue artwork creation'. This option only speeds up your artwork creation, as we move your pet photo to the front of the queue for our artists team. It does not speed up the courier's shipping time.

Updates or changes must be made within 30 minutes of your purchase. Please reach out immediately if you need to make any changes.
Your package will ship to the address provided to us at the time you place your order. We can not edit the address or make any changes once the order has been processed.

Please take into consideration when requesting edits to an order the additional time we may add to complete the requested adjustments.

Our provided estimates reflect our standard business process timelines.

Our provided estimates reflect our standard business process timelines. However we reserve additional time in case we experience an influx of orders. This ensures that we maintain our commitment to quality and timely delivery even during periods of increased demand.